TechEx Team Return Policy:

Restocking Charge

There is a 15% restocking charge for all returns, with the following exceptions:

• PRODUCT THAT WE HAVE SHIPPED IN ERROR 
  Return requests must be made within 30 days of our original ship date. The product must be unused, unopened and in a resalable condition. Please DO NOT write address or RA # on the outside of the original boxes, as the product needs to be in resalable condition in order to receive credit. 

• Defective supplies and Peripherals must be returned to the TechEx Team within 30 days of our original shipment. We test all products returned as defective and issue a credit if the product does not meet manufacturer specifications. Laser, fax and inkjet cartridges which test “empty” are not considered defective.

 

Open Box/Non-Defective

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• Within 30 days of Ship Date: No open box, non-defective returns will be permitted for return unless pre-authorization is received from the TechTeam will work with the manufacturer for return authorization. Returns are at the sole discretion of the Manufacturer. All return freight will be at the expense of the end-user. This includes printers ordered in error.

• After 30 days of Ship Date: The TechEx Team will not accept any returns. This is the manufacturer’s return policy.

Factory/Sealed

• Within 30 days of Ship Date: The TechEx Team will allow factory sealed returns within 30 days of ship date. The exterior of all boxes must be in a resalable condition. All return freight will be at the expense of the end-user.

• After 30 days of Ship Date: The TechEx Team will not accept any returns. Based on manufacturer return policy.

DOA/Dead on Arrival 

• Within 30 days of Ship Date: The end-user is to contact the TechEx Team Customer Service for all DOA printers/fax machines not installed by the TechEx Team. Many manufacturers now handle the returns directly. The TechEx Team will advise the customer on the specific manufacturer’s policy depending on the brand at the time of the call and will assist in helping facilitate the repair or return. The end-user will receive a Case number initiated from the manufacturer once the call has been logged, this is not a return authorization, and it is only a reference number to keep track of the DOA unit. If the manufacturer states the unit can be replaced by the TechEx Team, the end-user will need to contact the TechEx Team Customer Support and provide the manufacturer Case number if working directly with the manufacturer. The TechEx Team will issue an exception with the manufacturer and issue a return authorization to the end-user. The TechEx Team will not ship out replacement unit(s) until the return authorization is received from the manufacturer.

• After 30 days of Ship Date: The TechEx Team will not accept any returns. Based on manufacturer return policy.

 

All returns are subject to the limitations placed on us by our suppliers’ specific return policies and warranties. Some items may not be returnable because of suppliers’ restrictions. 

Instructions for Product Returns

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Please call our Customer Service Department at (313) 310-0100 for approval prior to the return of any product. We will be happy to provide you with a Return Authorization number (RA #) and shipping instructions.

Please DO NOT write the address or RA # on the outside of the original boxes, as the product needs to be in resalable condition in order to receive credit. Any packages without an RA # will be refused. All returns must be sent freight prepaid. Freight will only be credited for TechEx Team errors. Our drivers cannot pick up returns without a prior return authorization. 

When calling our Customer Service Department for a return, please have the following information available to expedite your request:

1. Your account name or number

2. Our original Invoice number

3. Quantity to be returned

4. Manufacturer’s part number

5. Reason for return (if defective, please detail) 

6. Please direct any questions to the TechEx Team Customer Service Department at (313) 310-0100.

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